And the only downloads I can find online are for the full featured True Image and not for the Western Digital OEM version. But we cannot find any such software on my friend machine. I see in the documentation reference to an Acronis Cleanup Utility. The Microsoft “troubleshooter” program reports that it is not able to identify the problem. The standard windows application process to uninstall, freezes. He can then re-install his Western Digital version of True Image and I suspect it will work. We are trying to uninstall Acronis and render his machine into a virgin state with respect to Acronis software. The only Acronis software he has is OEM True Image It has several “services” that are running and refuse to be manually stopped. His Western Digital version of True Image will not open. I also tried to install after removing the. I was trying to upgrade to build 5906 from build 14.184 (the prior version). The system I’m installing it on is a Windows 7 64bit PC with 3 Western Digital drives - (2 WD4000AAKS sata drives, 1 WD5000AAKS), and 1 Hitachi HDS72101 drive. We are not sure if the current problem resulted from a windows update or for some other reason. Expand All / Hide All Acronis True Image 2021 Editions What editions are available for Acronis True Image 2021 Acronis True Image 2021 is available in 4 editions: Acronis True Image Subscription Essential - a subscription-based license for local backup only Acronis True Image Subscription Advanced a subscription-based license including 500 GB of Cloud storage. There are three options to choose as the backup destination: Your External Drive (a Western Digital drive) that must be attached to your laptop or PC (source device), NAS (a Western Digital NAS device) or simply use the Browse. Acronis True Image WD Edition build 5906 (New version) won’t install because it can’t find any WD hard drives. He has used a different Western Digital external drive and OEM Acronis for years with no problem. I am doing remote tech support for a friend with a windows 10 machine, a Western Digital EasyStore external drive and the Western Digital OEM version of Acronis True Image.
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